FAQ

What happens once I buy something?

When you buy an item from the online shop you will receive an email confirmation. Then within 48 hours you will be contacted and notified that your order is ready for pick-up. If we have already sold out of the item we will contact you right away and refund to your card.

Where do I pick up my purchased items?

ALL PICKUPS CALL UPON ARRIVAL: 778.755.4346 x 203

Please come to 1793 Ross Rd, West Kelowna around the back of the store to pick up your items. Days and hours for pickup:

Monday through Wednesday: 9:00am to 12:00pm

Thursday and Friday: 12:00pm to 3:00pm 

What if I change my mind before I pickup the item?

You can cancel the order and be refunded the full amount to your credit card as long as you have not picked up the product.

What if I change my mind after I have received the item? 

After taking the item out of the store you cannot receive a credit card refund under any conditions.

Are the items new or used? What is the condition?

The majority of items on the E-Store are new items. Within the description you will notice NEW or USED. All items have been priced on current condition. Pricing is final.